Profile Details not updated in Locate

[tstagliano]

Has anyone else noticed that profile details from Concur, like work location, are not being properly synched over into Concur Locate?  WE are finding this inconsistencies when we look at the map based on where our users are, the correct number of users are not appearing.

[AshleyB]

Hi @tstagliano,

Thanks for sharing! Have you created a support ticket for this? They might be able to help. 

If you already have a ticket and would like me to look into this for you, please send me a private message with your company name and login email. I'll see what I can learn. 

[tstagliano]

@AshleyB  yes i have a support ticket open and have been working with them.  Thank you

[AshleyB]

Glad to hear you have connected with the right resource. Let me know if you would like additional support. Happy to help.