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Occasional Member - Level 1

Pop Up when Searching for Hotels

Hi, Every time my users search for a hotel, they are always greeted with a pop up that states 'Alert - Hotel Cancel Policy.  Hotel brands are requiring longer cancellation times, along with more restrictive polices. Always click and review rules and cancellation policy link under room options before selecting hotel rate....'.  I would like to know how to get rid of this pop up.  We already have a box in which users have to check after reading the cancellation policy prior to booking so this pop up is not needed. I have looked everyone and cannot find where this pop up is logged in the system. I thought it would have bee nunder the rule builder but I have searched multiple places in our configuration with no luck. 

1 Reply
SAP Concur Employee
SAP Concur Employee

@jnoble99 could you please recreate this for me and take a screenshot of your entire screen? Also, was this just a hotel booking or had you selected Air and/or Car prior to this point? I guess a better way to ask is were you only trying to reserve a hotel? 


We need you to provide a retracing of the steps for us and screenshots to try and figure out where the popup is coming from.



Kevin Dorsey
SAP Concur Sr. Training Consultant

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