PROPERTY NOT AVAILABLE

medjk1 · ‎Jan 10, 2022

What does this message mean when booking a hotel?

We're Sorry...
We encountered an issue that prevented us from completing your request.
We were unable to book your hotel due to the following error from the reservation system:
PROPERTY NOT AVAILABLE

KevinD · ‎Jan 11, 2022

@medjk1 it is difficult to pinpoint just from the message, but maybe the hotel is now sold out for one or all the days.

Is this a property or chain you have a frequent traveler/rewards number with? If so, is the name on the rewards account/profile the same as your name on your SAP Concur Travel profile?

Thank you,
Kevin
SAP Concur Community Manager
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medjk1 · ‎Jan 21, 2022

It appears that the problem was Hilton lost my frequent traveler number, so that is what was causing the error. It would have been great if the error was more specific, so I could know for sure and would have been able to do something to fix it.