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I see no way to apply my 3 unused Delta airline ticket credits to a new set of Delta flights next week using the SAP Concur online booking tool without having to call in every time to have someone help me apply the credits. How can I do this step-by-step when using the online booking tool?
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@jhoggood here is what our Knowledge Base says about Unused Tickets:
An unused ticket credit is applied only by the TMC at the time of ticketing if the rule policy allows. Please note that Concur cannot guarantee that the ticket credit will be applied. It is the agency's responsibility to apply credits when ticketing.
Having unused tickets display in your profile is something configured by your company's travel agency.
I hope this helps.