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Occasional Member - Level 3

Not receiving Concur Travel Itineraries after booking

Anyone else having issues not receiving the Concur Itinerary after booking?

Frequent Member - Level 1

Hi @YIsaacs,

Have you ever received an itinerary before and this is a new trip that you did not receive one? 

If you have never used Concur Travel before to book a trip, some of our users experienced this problem. However, once they verified their email address in their profile, they were able to receive them. 

Profile --> Profile Settings --> Email Addresses

Under the column "Verify", Concur will send an e-mail with a code that you then put in this location. 

If you have already done that, it may be an issue with the TMC and/or Concur - depending on when you booked, I know there were a few partial outages and/or maintenance going on last week.

Hope it helps,

Travel and Expense System Administrator
Occasional Member - Level 1


I am having the same problem, but, it only started happening yesterday and today. I have always received the "Concur Itinerary" before the Ticketed & Invoice came through, now I'm only receiving the Ticketed & Invoice. Can you please advise if there has been a problem the last couple of days with the system. Thank you in advance, much appreciated.


Occasional Member - Level 3

Hi - you replied to a message from 2018, but we are not having any current issues.

Occasional Member - Level 1

Hello - so how do I fix this issue. I'm still not receiving the standard Concur Calendar

email after booking and I checked and our email address is definitely added into the bookings, can you please advise further.

Community Manager
Community Manager

@QLDTravel there was a system degradation on Tuesday. Maybe that was the cause. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

Hello, even after the degradation, I'm still having the same problem, even today. I just finished booking a flight and the Concur Calendar Itinerary did not come through.