Non-Refundable Hotels

jennyb0414 · ‎Oct 26, 2023

We are constantly having non-refundable hotel rates booked. I've maxed out on the characters to try and block these rates for a rule, but it's not solving the problem. Is there any other solution?

SuzanneMush · ‎Oct 26, 2023

I don't have a solution to suggest, but we have the same problem. Following for any solutions other may be able to suggest.

leedau · ‎Oct 30, 2023

@jennyb0414 Thanks for posting in the SAP Concur Community. What do you have in your rule? It should be something in line with Rate description contains any of text '''Non-Ref, Non-Refundable, NonRef, NonRefundable, Not Ref, Not Refundable, Non Refundable.

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Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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NG · ‎Oct 31, 2023

@jennyb0414 In addition - I would recommend to check with TMC or content provider of your hotel content to block non-refundable. The travel rule may not get all of the creative solutions that hotels are coming up with in the rate description.

Best of luck!

jennyb0414 · ‎Oct 31, 2023

Thank you!