No Segments In This Itinerary after canceling hotel

[vsilva]

I had to cancel a hotel booking and add a new booking for a different hotel. It confirmed that it went through. But now when I click on the "upcoming trips" link, it shows an empty page that says No Segments In This Itinerary. 

I did have our agent cancel one of the hotels but I still can't access my upcoming trip.

[vsilva]

To clarify, it showed both hotels on Concur iPhone app. I showed a blank screen on the "upcoming trips" page with only the text "No Segments In This Itinerary".

[KevinD]

@vsilva was the travel agency not able to assist you? They should be able to make sure you have a reservation and make changes to it if need be. Most likely if you were to contact Concur Support, they will refer you back to your travel agency.

[vsilva]

I've reached out to my agent, and any other resources possible. I can't find a support number for Concur. I believe the issue is probably due to there existing two hotels for the same date range. However, both hotels are showing on the iPhone app. Please help. I can't get into the trip to make any other booking changes.