We are required to compete our travel management services this year and will be sending out a request for proposals in the coming months. We would love to hear which companies you all are using. Are you happy with them? Are there others you've heard good things about?
Our current volume handled by our TMC is about 4,000 trips (75% domestic U.S.) and about $2.5M per year.
Does Concur offer a list of TMC partners?
Great question! I am sure others have wondered the same thing.
Here is a complete list of our TMC partners: https://www.concur.com/en-us/partners/search?name=&type_id=376&country=All&state=All
You can use this partner search feature to discover all types of companies we partner with. Just us the sidebar to adjust your search criteria.
I look forward to hearing from your fellow Community Members on their TMC experiences.
Hope this helps!
@AshleyB is it mandatory to have a TMC within Concur? Our travelers have been reporting issues with our current TMC (DT), and we're trying to communicate the benefit to having the travel agency. At this point, the travelers are providing the feedback that it's preferred to speak with the airlines/hotels themselves. We, the admins, have been back and forth the with travel agency with the complaints and not much has resulted from these issues. Not to mention the fees the travelers get dinged with when contacting the agency or even just for booking their travel, is causing a headache of it's own.
There will be plenty of TMC's big and small represented at Fusion, Get your wish list together and visit everyone you can. Ask the questions, book a meeting. I don't think you will get pricing but a ballpark figure will give you an idea.
Check out JTB Business Travel offerings at Fusion.
The joy of the TMC or more appropriately the whole travel eco-system.
Having worked at a TMC and now running a CTD operation and working with a global TMC (in 57 countries) I can say that the reporting issues continue no matter what. Even being our own CTD, we still have reporting issues. Using Concur allows you some control and consistency with your offering. If you let the travelers go rogue (and yes, we have some) then you are sacrificing the control to the whims of the traveler. Usually when they go direct they pick an airline they want to fly on. Maybe many times that is OK but there are times when this very biased view will provide inefficient and expensive options (for example: American is not going to tell you about Delta options on aa.com), etc... Concur has tried to stir things up with the TripLink functionality which rubbed some people the wrong way, but to be fair to Concur, I thought it was a bold move. TripLink potentially allows your corporate discounts to be embedded in the airline's system when booking direct and sending the data directly to Concur. Maybe, I'm still a little old fashioned. Albeit not perfect I still see the value in a TMC and a managed program. The travelers should have one solution, one tool and a simple method for booking. They are paid to do whatever they do, not to "be a travel agent" and search multiple sites, etc... keep it simple. The other more modern argument for a managed program surrounds duty of care.
@sasrsc Thanks for sharing about the CTD concept. It's quite interesting to know, especially the saving amount part. Appreciate if you could share more:
1. When using both CTD in-house and TMC for after hour service, which system do you use for booking and reporting?
2. With 14 people in your team, how many travelers do you support? The number of trip in your 1st post is annual volume, isn't it?
We use SABRE as our GDS (our contract). We use Concur as our OBT (obviously). We use CCRA for after hours support.
We have 7000 emp's in the USA that we support, typically over 3,000 employees travelling, booking between 25K and 30K trips.
We use FCM as our global TMC to cover the rest of the world.
Many companies approach the implementation of our solutions differently. As you can see from this thread some handle all travel arrangments in-house as CTDs. It is not mandatory to work with a TMC.
@KevinD Would you have any insights when it comes to using our Travel solutions without a TMC?
I would also be interested in the thoughts of other companies who manage their programs without a TMC. Any additional advice you all could share with Kullmannc on the subject?
We operate as a CTD within the USA (30,000 trips / year roughly) and then use FCM outside of the USA (serving mostly locally) in 53 countries. 70,000 trips in total. Every country is on Concur Travel (except RU, CN). Just a few more countries to go to finish our global program.
I think you'll find that loads of different TMC's are used. Personally I think they are all very similar and there's very little to differentiate between them. I think stability to a program helps and it takes months to get to know your partner. But each to their own! Finding a partner you know and trust is important. No-one is perfect and there's no clear winner. We had some unique thoughts about our program and we needed someone to be flexible with us while partnering and implementing the program. We selected FCM over 3 years ago and they've been a solid partner.
You'll have some thoughts about what is important to you and I'd match that to the agency that seems to excel in that area for you. Fulfilling Concur is a breeze so that's not a differentiator. Good luck.
CTD=Corporate Travel Department.
Essentially it's a setup where you (the company) owns a travel agency "license".
Armed with that, you can potentially issue all your own tickets and not use a travel agency. That's one extreme where you "in source" everything.
But on the other hand you can own a license and then outsource all the processes with a travel agency.
There are many pros and cons to this... and it's not for the feint at heart but ... with it you'll own all the commission - it comes to you and it just pours in. When we did this the TMC (a different one and this is 15 years ago) used to give us our hotel commission back and we'd get back about $100K annually. The minute we became a CTD the checks would come out of the woodwork and we got back about $400K and it was the same amount of bookings!!! Go figure.
In our case, we do in source everything except the after hours service. We are one extreme setup. There are no two CTD's set up the same way. I'm happy to talk more offline if you wish...
In our setup I have a team of 14 people including myself handling regular corporate travel + events + private jets. We use the best travel automation out there (the same as available to travel agencies) and I have all experienced agents. Everything is customized to us. As I said, it's not for everyone but it's just the way we opted to do it. We are a private company.
Hi, I'd be interested in having a chat about CTD's with you? We are thinking about doing it for the company I work for and would be keen to hear about your set up and any other information you would be able to share with me.
Hi! We use AmexGBT. If you go to Concur Fusion or one of the free Fusion Exchanges, they always have TMCs with booths set up to ask questions. I ended up seeing our old TMC when I went to Fusion Exchange in ATL this year. Awkward.