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New Member - Level 1

Issues with Marriott Bonvoy Points

I book travel on behalf of our executive team. Each of their profiles is complete with frequent traveler/member numbers, however, one individual is not receiving points on his Marriott Bonvoy account following his stays. Anybody know what could be going on there? 

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SAP Concur Employee
SAP Concur Employee

Re: Issues with Marriott Bonvoy Points

@maddiegosser I believe you will have to reach out to Marriott directly concerning this issue. SAP Concur only applies the number to the booking to help ensure travelers get their credited points, but Marriott Bonvoy Activity comes from Marriott, not SAP Concur. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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1 Reply
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Solution
SAP Concur Employee
SAP Concur Employee

Re: Issues with Marriott Bonvoy Points

@maddiegosser I believe you will have to reach out to Marriott directly concerning this issue. SAP Concur only applies the number to the booking to help ensure travelers get their credited points, but Marriott Bonvoy Activity comes from Marriott, not SAP Concur. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post