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johnjjones3rd
New Member - Level 1

Inactive account - Identify the point of contact to correct

You cannot request a reset password email because your account is inactive.
Please contact your program administrator at your company if you have any questions.

 

Can you assist me in identifying who in my organization I need to contact to correct this?

1 Solution
Solution
rohanpatil
Super User
Super User

Hi @johnjjones3rd ,

 

Large companies will usually have a feed coming from the HR system to Concur which will automatically activate/ deactivate accounts. For smaller companies, this may be manually done by an administrator.

 

If you do not know whom to ask, I will start with the IT helpdesk. They should be able to point you in the correct direction. You can also check your onboarding documents for the organization. These should also help point you in the right direction.

 

Best regards,

Rohan

Best regards,
Rohan


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

2 REPLIES 2
Solution
rohanpatil
Super User
Super User

Hi @johnjjones3rd ,

 

Large companies will usually have a feed coming from the HR system to Concur which will automatically activate/ deactivate accounts. For smaller companies, this may be manually done by an administrator.

 

If you do not know whom to ask, I will start with the IT helpdesk. They should be able to point you in the correct direction. You can also check your onboarding documents for the organization. These should also help point you in the right direction.

 

Best regards,

Rohan

Best regards,
Rohan


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Thank you - im getting there 🙂