I received an e-mail from Concur telling me that m...

Monica_1609 · ‎Mar 6, 2023

Hi, Last Wednesday 1st of March, I received an e-mail from: Travel@concursolutions.com.

Telling me that my hotel was cancelled. It said:

NOTICE! THE FOLLOWING TRIP HAS BEEN CANCELLED.

The trip has not been completed and has not been modified in the past 6 hours as of: 2023 March 01, Wednesday 06:06 pm Eastern.

Since I received that e-mail, I went and booked the same hotel again since I needed it for that day. Then, last Friday I was charged twice, and I am being charged for the hotel that I was told it was cancelled. Can you please help me to know what should I do or with whom should I speak? Thanks.

KevinD · ‎Mar 9, 2023

@Monica_1609 I suggest calling the hotel and having them reverse the charge for the canceled reservation. They shouldn't have charged you, from what it sounds like.

Thank you,
Kevin
SAP Concur Community Manager
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I received an e-mail from Concur telling me that my hotel was cancelled and then I was charged twice

NOTICE! THE FOLLOWING TRIP HAS BEEN CANCELLED.