cancel
Showing results for 
Search instead for 
Did you mean: 
Monica_1609
New Member - Level 1

I received an e-mail from Concur telling me that my hotel was cancelled and then I was charged twice

Hi, Last Wednesday 1st of March, I received an e-mail from: Travel@concursolutions.com.

Telling me that my hotel was cancelled. It said: 

NOTICE! THE FOLLOWING TRIP HAS BEEN CANCELLED.

The trip has not been completed and has not been modified in the past 6 hours as of: 2023 March 01, Wednesday 06:06 pm Eastern.

 

Since I received that e-mail, I went and booked the same hotel again since I needed it for that day. Then, last Friday I was charged twice, and I am being charged for the hotel that I was told it was cancelled. Can you please help me to know what should I do or with whom should I speak? Thanks.

1 REPLY 1
KevinD
Community Manager
Community Manager

@Monica_1609 I suggest calling the hotel and having them reverse the charge for the canceled reservation.  They shouldn't have charged you, from what it sounds like.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.