Solved: How to view the Queue a PNR was placed in

tstagliano · ‎Oct 10, 2023

How does everyone check that an offline PNR was placed in the correct offline approval queue when the agent books a trip for an employee? We recently had a few cases where offline bookings did not trigger the approval so i want to review the PNR to see if the agent incorrectly placed the PNR into the wrong queue or missed the queue altogether.

Thomas Stagliano, M.I.T.

leedau · ‎Oct 11, 2023

@tstagliano Thanks for posting in the SAP Concur Community. You can open a case in the SAP Concur Support Portal and provide the Record Locator for the affected PNRs or work directly with your TMC.

I hope that this is helpful.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

leedau · ‎Oct 11, 2023

@tstagliano Thanks for posting in the SAP Concur Community. You can open a case in the SAP Concur Support Portal and provide the Record Locator for the affected PNRs or work directly with your TMC.

I hope that this is helpful.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.