I frequently recieve the error "We're sorry that your request cannot be completed". Naturally, I submitted a ticket through Concur. I recieved the following reply:
"As your travel program is managed by American Express GBT, they actually hold the contract for supporting all your travel needs, be it reporting issues with the travel product as well as all set up, configuration changes, etc. As such, they are your first point of contact when reporting travel issues."
I have contacted the 'administrator' who should be able to help me with the problem and recieved no direct assistance. I was informed they just call Concur and book the trip over the phone when they get errors. While this process does get the trip booked it is not solving the root issue. No one I talk to seems to know or is unwilling to share who it is I am supposed to contact with issues and I do not know what to do. I was not part of the procurement team during this process so I have no one to contact.
Here are my questions:
- Why do I have to contact American Express GBT instead of Concur?
- Is there an American Express GBT customer service number?
- Am I causing this error? If so, how do I fix it?
Thank you for your advice and guidance!
