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New Member - Level 1

Hotel & Flight ticket booked, but transaction declined by Amex, but Concur tool still showing bookin

What to do and how to proceed? Are the bookings valid? How to make payment now? 


Tried reaching Amex helpdesk, Kyndryl HR, Travel desk but no help. Struggling since last 3 days. 


Transaction declined as Amex card was not registered online. Now I have done registration. 

Do I need to do new booking now? 


Agency Record Locator: 472RGG - for Hotel
Agency Record Locator: 4751Q5 - Flight
Ticket Number(s): TUIHXA




Community Manager
Community Manager

@NeerajGang before doing anything, if you haven't already resolved this, contact your travel agency. They fulfill all bookings, so they would be able to help you with this.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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