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cgerman
Occasional Member - Level 1

Hotel Not Showing in Concur

I have a few independent branded hotels that are not showing on Concur.  We have confirmed that they are loaded correctly in the GDS and there are no travel restrictions.  Would this be an issue between Concur and they reservation system?  I can't get any assistance from Concur on this one. 

5 REPLIES 5
KevinD
Community Manager
Community Manager

@cgerman by "no travel restrictions" you mean you don't have any travel rules set up that might cause these hotels to not show up? 


Thank you,
Kevin
SAP Concur Community Manager
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cgerman
Occasional Member - Level 1

Yes, that is correct.

 

I am concerned there is an issue in communication between Concur and our booking platform,

but I am not able to make and headway on a solution.  The GDS is all loaded correctly.

Austinb
New Member - Level 1

@cgerman I'm interested if you were able to resolve this as I'm having the same issue with my independent hotel? Thanks Austin

leedau
SAP Concur Employee
SAP Concur Employee

@cgerman Thanks for posting in the SAP Concur Community.  For independent hotels it is recommended that you work with your Concur Administrator or Travel Agency to ensure that they contact the SAP Concur Support team to check that the hotel property ID is in the Concur Hotel Database and has Independent/Not in list as chain code. Once that is done, you should be able to add the Discount code for these independent hotels in SAP Concur. 

 

  • o add those discounts in SAP Concur:
  1. Click on Administration Travel System Admin
  2. Click on Manage Corporate Discount in the left column
  3. Choose a company configuration
  4. Click on Add property-specific hotel discount
  5. Select Independent in the vendor drop-down
  6. Full fill with the name of the hotel, property ID and Discount Code
  7. Click SAVE

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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Austinb
New Member - Level 1

@leedau I'm having the same problem, I have set up my hotel on the various GDS platforms but I'm not visible on Concur. I'm an independent hotel and don't have a Concur Administrator or Travel Agency to do this for me, do you have any other suggestions? Thanks Austin