Hotel Booking Error

[sbhonagi]

I am facing  attached issue in booking a hotel through Concur. It shows that I need to update my profile, but I already did and there is nothing more I need to update.

Also I can reserve a car but not Hotel.

 

One or more required fields are missing from your profile. Please add the required fields. Once completed you will be redirected back to this page.Update profile Error Details

Correlation ID: 8eb896e1-812d-4c80-980b-796854dd60c7

[KevinD]

@sbhonagi I'm not able to see your profile, so could you provide a screenshot of it to me in a private message, please? Also, you could try contacting your company's travel agency to see if they can see the issue. If you can book a rental car, then you should be able to book a hotel.

[TriciaW]

@sbhonagi Hello.  Thank you for posting in the SAP Concur Community.  I went into your profile and clicked on Save as I saw all the required fields were populated.  I did not get an error message.  Are you able to try again and send the screenshot of the error you receive?  Since you got a correlation number it may be that a Concur Admin needs to open a Support case to investigate.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[crdoughty]

I am having the same issue.  I have completed all of the required fields in my profile, but I still get an error when trying to book a flight.

[crdoughty]

It turned out that on my passport details, I had not completed the "place issued" field which had no indication that it was a required field.