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dstreet2228
Occasional Member - Level 1

Getting error Sabre Profiles Safe Mode Not Available when trying to book hotel

I am trying to book a hotel for next week and when I try to search get the error stating Sabre Profiles Safe Mode Not Available

1 Solution
Solution
dstreet2228
Occasional Member - Level 1

After seeing another post about this previously after posting this I just talked to someone in chat and they were able to sync my profile and resolve the issue.

 

Thanks,

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6 REPLIES 6
KevinD
Community Manager
Community Manager

@dstreet2228 this is a new one for me. Have you tried calling your travel management company? They might be able to see the issue.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Solution
dstreet2228
Occasional Member - Level 1

After seeing another post about this previously after posting this I just talked to someone in chat and they were able to sync my profile and resolve the issue.

 

Thanks,

@dstreet2228 when in doubt, sync it out. 🙂 Glad it was resolved so quickly. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
AwaSignify
Occasional Member - Level 1

Hi, who did you talk to? I have the same problem 😞

brianfill
Occasional Member - Level 1

Hi Kevin,

  I've seen that you've helped a couple of other people with this issue, can you help me?  I'm having same issue, getting the error: "SABRE PROFILES SAFE MODE NOT AVAILABLE" every time I try to book something through Concur.  Please help if you can!  Thanks! -Brian 

KevinD
Community Manager
Community Manager

@brianfill for immediate booking needs, call your travel management company to get them done. As for the sync, @dstreet2228 contacted our help desk and it sounds like they were able to do the sync. However, there is a big caveat to this. Our direct link to Support is a service your company would need to pay for. To see if you have this option, log in to your SAP Concur profile. In the upper right corner you will see Help. Click Help and if you see Contact Support in the list of options, click that and you'll see your support options. If you do not, you will need your company's site administrator to submit the issue for you. 

 

I'm sending you a private message with a name of someone you can reach out to, if need be.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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