Getting error Sabre Profiles Safe Mode Not Available when trying to book hotel

[dstreet2228]

I am trying to book a hotel for next week and when I try to search get the error stating Sabre Profiles Safe Mode Not Available

[KevinD]

@dstreet2228 this is a new one for me. Have you tried calling your travel management company? They might be able to see the issue.

[dstreet2228 · Accepted solution]

After seeing another post about this previously after posting this I just talked to someone in chat and they were able to sync my profile and resolve the issue.

Thanks,

[KevinD]

@dstreet2228 when in doubt, sync it out. 🙂 Glad it was resolved so quickly. 

[AwaSignify]

Hi, who did you talk to? I have the same problem 😞

[brianfill]

Hi Kevin,

  I've seen that you've helped a couple of other people with this issue, can you help me?  I'm having same issue, getting the error: "SABRE PROFILES SAFE MODE NOT AVAILABLE" every time I try to book something through Concur.  Please help if you can!  Thanks! -Brian 

[KevinD]

@brianfill for immediate booking needs, call your travel management company to get them done. As for the sync, @dstreet2228 contacted our help desk and it sounds like they were able to do the sync. However, there is a big caveat to this. Our direct link to Support is a service your company would need to pay for. To see if you have this option, log in to your SAP Concur profile. In the upper right corner you will see Help. Click Help and if you see Contact Support in the list of options, click that and you'll see your support options. If you do not, you will need your company's site administrator to submit the issue for you. 

I'm sending you a private message with a name of someone you can reach out to, if need be.

[mportilloh]

Hey Kevin, it seems like a have the same sync issue. Is this something that you can help me with?

regards,

MP

[KevinD]

@mportilloh you will need to reach out to the person(s) who are your company's SAP Concur Travel Administrators. When you sign in to your SAP Concur profile, look on the home screen for Company Notes. Usually help contact information is listed here. You may need to click Read More on the Company Notes section to expand it. Give that a try.

[1042803]

Hi Kevin - I need urgent help with this same error. Do you really not have any weekend support?

[KevinD]

@1042803 your issue is something the Travel Administrator at your company would need to resolve. 

This community site and the team that manages it is not Concur Support, so we do not monitor this community on the weekends. Also, yesterday was a holiday for our company. 

As for support for your issue, your company is handling them internally and is not using our SAP Concur Support. If you sign in to your SAP Concur account, expand the Company Notes section and scroll down to see the names and contact information for those at your company who can help.