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We have a designated default FOP in the company concur profile for air however some travelers are marking their personal cards as a default in their profiles. Which one overrides the other?
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@gregory1 are both forms of payment showing in the users' profiles?
If you have a lodge or BTA card set up in the site so all airfare is purchased on this card, the users shouldn't even have an option to to choose a form of payment.
Without seeing a user profile or what the users see when booking, it is difficult for me to provide help. If you send me a private message with the name of the company you are working with, I can look around. Click my username (KevinD) then the Message button to PM me.