Flight Search Results Not Consistent Between Travelers

[kberteaux]

Hi! 

I was booking travel for a delegated traveler, but didn't realize I hadn't switched to the delegate feature before running my search. Luckily, I noticed when booking, so I switched to the traveler's account, but when I put in the exact same search terms the flights it shows me for the real traveler are different. 

Why would Concur show different flight results for the same search to different people? (Neither of us has any extra travel privileges, so it's not like one's an exec and one isn't)

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[KevinD]

@kberteaux that is a bit odd. Any chance you can recreate this and take screenshots. I would suggest four screenshots. The search details for you and the other traveler than the results for each profile.

[kberteaux]

Sure. Top screenshot is when I search for myself, bottom screenshot is when I search for the actual traveler. Note the difference in Delta results in particular, and I suppose even the missing Air France itinerary (which I know is the same flights as Delta/KLM as partners, but still, it's different results for the same search). 

We were able to book the "missing" Delta itinerary by going through KLM as Delta's partner, but it's weird to me that it won't load the same results for the same search and same class of traveler. 

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[KevinD]

@kberteaux hmmmm? Could you send me a private message with the name of the person you are booking for, please?