Error while booking hotel: NAME OR /FG- NUMBER REQUIRED *

[Dhishankar]

Hi, While trying to book the hotel, i am getting the following error:-

We were unable to book your hotel due to the following error from the reservation system:

NAME OR /FG- NUMBER REQUIRED *

Tried this with a couple of different hotels and also confirmed that i have the Guest Name entered and all that.

Can somebody help

[KevinD]

@Dhishankar are you booking a hotel for yourself or for someone else? If for someone else, are you booking using the Guest Booking option? 

[Dhishankar]

Thanks for your response Kevin. I was trying to book for myself and trying from my account. I was not using Guest booking. 

[maowen85]

I am also getting this message - I don't see any resolution below. Any tips? I am booking for myself

[KevinD]

@maowen85 here is what I found regarding this error:

This error is caused by not having a frequent traveler number for the Hotel program or not having your number entered on your profile. The error received means the hotel rate selected is a Member rate and a hotel Membership number and/or a Frequent Guest number is required

If you don't have a Loyalty Membership for the hotel chain, select a different rate. You can also sign up with the hotel chain to get a rewards number and enter into your Travel profile.