@billlakey agreed. Sounds like someone from your company created a travel rule incorrectly. They shouldn't have a preferred hotel be blocked. Usually the rule in question is to prevent people from booking certain hotels.
When you log in to SAP Concur, is there a Company Notes section? If so, look in this section for some contact information for either internal help or for your travel agency. I would also screenshot the error so you can provide it to whomever needs to fix the issue.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
