Error trying to book hotel

mrateb · ‎Feb 28, 2022

New users. Completed profile. Tried to book 2 different hotels for travel late next month and received the "We encountered an issue that prevented us from completing your request." error.

Can you please advise who I should contact or how to resolve?

Thanks.

KevinD · ‎Mar 3, 2022

@mrateb if you need to get booked ASAP, contact your company's travel agency. There should be contact information in the Company Notes section of the SAP Concur home screen.

Have you added hotel frequent traveler numbers to your Concur Travel profile? If so, make sure that the name on your Concur Travel profile is the same name used on those hotel profiles. If the names do not match, you would get this type of error.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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