Error msg on Airport Code

[tddcurtiss]

I keep getting a msg that the airport code isn't valid when trying to book travel.

I've tried everything, even having it populated by Concur & it still gives a pop-up that says "Please Enter An Airport"

[KevinD]

@tddcurtiss are you still experiencing this issue? If so, what is the airport you are trying to search for?

[magic]

Having the issue as well, same as reported on the 2020 string.   After entering City or airport code, gear spins for a second, no drop down of selections.  Text says as is.... Like BWI in the airport box, press search, and says to enter airport code.   I have tried different browsers, and the mobile app as well.  same message. "Please enter an airport".  Running out of time to book.

[KevinD]

@magic Are you still seeing the issue? I just tried entering BWI and it worked for me. 

[dlovelace]

I am having the same issue. I have tried 3 different browsers and I am unable to book any flight - Get error message "Please enter an airport" when I search for flights. Please assist.

[KevinD]

@dlovelace Is the issue still occurring? I just tried entering an airport code and had no issue. Did you submit a ticket to SAP Concur Support? 

[dlovelace]

It is working now. I did not submit a ticket, it just started working. 

[Munari_alEXPert]

dear @tddcurtiss @dlovelace @magic 

to me this is clear that is not an issue at your individual system, but a recurring bug now within Concur.

Best option would be that you (if you are the system administrator within your company) or refer to your system administrator to open a ticket within Concur, which they will look the whole issue track and the reason behind those errors. Better if you provide also some screenshot of the errors. 

[KevinD]

@tddcurtiss have you tried again after you first had the issue? Are you still seeing the issue? 

[tddcurtiss · Accepted solution]

After reading several other strings of this same error for other people I found this solution that worked.  Someone had suggested using this link instead: https://www.concursolutions.com/nui/signin

When I use that it worked.  From the strings around this issue, it is a issue for many.  Not sure why it works when I click the link above, but when I just try it from the log in page, the error still occurs.  So I'll bookmark the above link & use it when needed. 

Thanks, Theresa

[KevinD]

@tddcurtiss Thank you for posting that. I'm sure it will now help others. 🙂