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Occasional Member - Level 1

Error message: Something is Wrong

We are continuing to get this message when trying to search flights, hotels, etc. happening for the last two days.  I've submitted a case on the issue, but only reply I get while they figure it out is to call the Travel Agency assigned to your company" to make reservations. Not a good answer with it taking at least 15 minutes to get to an agent, then even longer to set-up the arrangements.  I currently need to make arrangements for 15 drivers. The sense of urgency is lacking when trying to get help on an issue. 

Community Manager
Community Manager

@dedwards a couple questions for you:

1. Is this happening with all your users or just for you?

2. Is this happening when you are going in and booking on behalf of others?


Our support team doesn't communicate with or have any interaction with your travel agency. So when they tell you to contact them directly, they have no idea it is taking 15 minutes to get in touch with an agent. That is a travel agency issue. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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