Error Message Not Allowed

YAlvarez · ‎Nov 2, 2023

When trying to book a departing flight using one airline and then trying to book the return flight on a different airline for roundtrip, it is showing me an error message "Not Allowed" for the return flight only.

Unsure why, it says it is business which we cannot select but the flight states it is economy.

When trying to see if it would let me book it stand alone as a one way trip, it does allow us to select the same flight.

leedau · ‎Nov 3, 2023

@YAlvarez Thanks for posting in the SAP Concur Community. It could be that your company policy does not allow the return flight or perhaps can't be combined with the outbound flight. I would recommend that you contact your Travel Agency for assistance. I will send you a Private Message with the contact information.

Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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KevinD · ‎Nov 6, 2023

@YAlvarez would you mind sharing which two airlines you tried selecting please? I'm asking because some airlines, like Southwest, cannot be combined with another airline on the same booking. This isn't an SAP Concur issue or an issue with the Travel agency, this is a Southwest Airlines thing. There might be other airlines that work this way as well.

Also, what @leedau mentioned could likely be the reason as well.

Thank you,
Kevin
SAP Concur Community Manager
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YAlvarez · ‎Nov 6, 2023

It was Southwest and American Airlines.