Email verification field not showing up in any browser

[willhaynes]

I am attempting to verify my e-mail address and when I receive the verification code, the instructions say that a field should show up under "Check email for code" for me to enter the verification number. However, this field is not showing up in any browser and I have also tried on mobile. This is a major glitch and after hours support has no way of assisting? Is there any technical rep or anyone monitoring this forum that can look into this? It's rather urgent as I need to book ASAP.

[SHA]

HI @KevinD ,
Hope you are doing well!
Same is with us,  I don't think it will disturb the booking confirmation emails from Concur.
Have you seen anyone whose mark shows as green(Verified) here instead of grey

Kind Regards,
Shaziya

[KevinD]

@SHA yes, the Green is actually what is should be. However, to the right you'll see the link that says Verify. In your screenshot, the person hasn't clicked the Verify link yet. Doing this triggers an email to be sent so the user can verify their email address. A verified email is needed so users can email copies of receipts to SAP Concur. It doesn't affect the ability to book travel. 

[SHA]

HI @KevinD ,
we did click on verify button and got the below code but there is no box to enter the code in profile or in the email.

Please let me know if this gets resolved.

Thanks
Shaziya

[KevinD]

@SHA you should submit a Concur Support Help ticket for this. That is the best way to ensure you get this looked into and get updates on the progress of the issue.

[KevinD]

@willhaynes Hello there. I'll be your community monitor for today and for the foreseeable future. 🙂

I have someone else that has reported this. I've brought it up internally, but I'm not sure anyone has a resolution. We believe this is a bug. The best thing to do is get a Support ticket submitted to SAP Concur. I'll send you a private message here on the Community with an email address you can contact. 

[3li]

Hello Kevin,

This issue is preventing me from verifying my email in my Concur Travel profile, no box shows up to enter the code received by email.

Can you please share with me the email I can contact to submit a support ticket for this bug?

Regards,

Ali

[rburnson]

I am seeing the same issue in both Chrome and Edge.  I am unable to verify my email because the "Enter code" box is not presented as show in the email with the code

[dzhangqc]

Same issue here. Tried either Chrome or Edge browsers, hitting the same issue that I can receive the verification code, but the "enter code" box NOT showing up. (fyi, the email to verify is exactly my company email address).

[kchen]

Hello, can I also receive the email to contact support? I have the same issue with the enter code box not showing up but able to receive the verification emails. 

[KFinney]

Completely new to this as of this week, trying to help two faculty members book travel and neither has the box to enter the e-mail verification code.