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erickiersky
Occasional Member - Level 1

Email notification of declined credit card

Hello! A relative of mine used Concur at her company last Sunday to book flights. She got it done but had a credit card declined two times before succeeding. After the flight was booked, she got notified by email for the booking. However, she was left wondering why she did not get email about the declined credit card. It took her three support phone calls, and a few long waits, to work it all out.

 

Should she have received email when her credit card was declined?

1 Solution
Solution
leedau
SAP Concur Employee
SAP Concur Employee

@erickiersky Thanks for posting in the SAP Concur Community. SAP Concur does issue email notifications for declined for travel reservations. I would suggest that your friend work with the Travel Agency or Concur Administrator for her company to see why she may not have received the email notification. Did she check her Junk/Spam folder or email filters?

 

I hope that this helps.

 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

1 REPLY 1
Solution
leedau
SAP Concur Employee
SAP Concur Employee

@erickiersky Thanks for posting in the SAP Concur Community. SAP Concur does issue email notifications for declined for travel reservations. I would suggest that your friend work with the Travel Agency or Concur Administrator for her company to see why she may not have received the email notification. Did she check her Junk/Spam folder or email filters?

 

I hope that this helps.

 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.