Display general hotel availability when preferred content is not available or sold out.

[GlenJ-LGC]

I have a client that wants to only show general hotel content when no preferred properties are available.

I've created the following rule although it doesn't appear to be working as I thought it would:

• Hotel property is not preferred and Hotel search results contain preferred properties - Hide Results

Any suggestions as to what hotel rule might best work to limit hotel content displayed to preferreds only but if no preferreds, then general availability.

Any suggestions would be most appreciated.

[KevinD · Accepted solution]

@GlenJ-LGC I don't think you can build a rule for exactly what you want. The travel rules aren't conditional. Meaning, the rules don't work as If/then statements. For example, If no preferred hotels, then show non-preferred. That's not how the Travel rules work. 

But there is an option that will show all hotels even when there aren't any preferred hotels returned by the search. You would need to set this rule as either notify manager or log for reports. 

This is the closest thing I could think of.