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I am updating the date of Birth in my profile, getting "Profile saved" message however the date of birth is not saved and its not flowing to Ticket Booking page. Is anybody able to help please? Thank you!!
Solved! Go to Solution.
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HI, As far as I know, DOB is considered as Personal information so as per the setting on Concur - when you update the DOB on the profile, once saved it will show up as on the screenshot i.e. **/**/**** so you don't need to update the DOB again on the profile, if you want to check if its loading correctly on the booking, request your TMC/booking agent to retrieve your profile and check if its correctly reflecting for them, if yes, then you are good..
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@TolgaKalavak is the Date of Birth field showing as blank?
Which ticket booking page is it not flowing to? Can you provide a screenshot, please?
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Hi Kevin, yes it stays as Blank. And at the booking page, its showing as non-editable field and empty, when I click on edit its sending me to profile and as said its not getting the update on profile.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
HI, As far as I know, DOB is considered as Personal information so as per the setting on Concur - when you update the DOB on the profile, once saved it will show up as on the screenshot i.e. **/**/**** so you don't need to update the DOB again on the profile, if you want to check if its loading correctly on the booking, request your TMC/booking agent to retrieve your profile and check if its correctly reflecting for them, if yes, then you are good..
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text