Confirmation number not working

[nwentropy]

I booked a Southwest airlines flight through Concur travel a few weeks ago and was given an itinerary via email. When I look up the confirmation number under my name on the Southwest airlines app and website, it says they cannot find my reservation. Is this normal? When can I expect for my confirmation number to work?

[KevinD]

@nwentropy are you sure the confirmation number was a Southwest Air confirmation number and not a confirmation number/booking reference from your travel agency? 

I would ask your travel agency and see what they say and to make sure you are using the correct number.