Concur REQUEST approver settings

SoniaMaria · ‎Nov 22, 2023

Hi,

I have a case where, in user settings, the Concur Expense approver differs from the Concur Request approver.
We want them to be the same person, the traveller's Manager.
Where can I set the Concur Request approver particularly?

Thank you for the info!

Br. Sonia Perez / Helsinki

KevinD · ‎Nov 24, 2023

@SoniaMaria you will need to go to Company Administration>User Administration. Search for the user and open their profile. Scroll to the bottom where it says Request Settings. You'll see a link for Request Approvers.

Thank you,
Kevin
SAP Concur Community Manager
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SoniaMaria · ‎Nov 26, 2023

Hey! Thank you very much for the reply.
The thing is that the approver is the default approver, and it is correct. But in the end, the requests go to another person for approve. So, the setting is correct. We have set a ticket to support; let´s see...

nsiatirlis · ‎Oct 8, 2024

Hello there!

Have the same issue, can anyone help?

Thank you in advance.
Nikos.

jps · ‎Oct 10, 2024

well even though the approver is in place, if you have a rule at your workflow saying that "all requests with expense type X should route to approver Y", the request would not go to the defined in user profile. this is one example, but there may be other factors also.