@diannaleigh if you have site admin persmissions at your company, I suggest requesting to join the Admin Group here on the Community. That group is more likely to get you a response.
Having admin permissions is a requirement to join that group, so after you request to join, I do check your Concur Profile. If you don't have the correct permissions, your request will be denied. Just letting you know upfront.
Thank you,
Kevin
SAP Concur Community Manager
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