Is anyone using Cleartrip in India? If you are - 1) how do you handle cancellations? 2) how do you handle changes? 3) If you don't allow these things to be done in Concur, will offline changes/ cancellations be reflected in the person's Concur Trip Library?
Currently our local TMC does not allow online change/cancel. In theory that would be fine, but it seems that the original booking never disappears from Concur. Anyone else been through this?