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New Member - Level 1

Charged for an unfinished booking

Due to a recent power outage I was trying to secure a hotel room for a couple days. Unfortunately I was trying to do this on my phone and didn't see the prompts that further action was needed to secure the booking and I found out it automatically cancelled overnight. I thought no harm no foul and proceeded to book at a different hotel. The problem is that I received a charge for one night from the first hotel that I didn't even finish booking. Was this correct and where should I go to get my money back?

Community Manager
Community Manager

@mellwhead I would start with the hotel to see if they can reverse the charge. Hopefully they will. If not, call your card company and explain the situation. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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