Car rental - how to avoid issuing voucher

[ChirstopheD]

Dear community,

We are having troubles with one of our configuration. For one entity, when they are booking car rental online in Concur, it generates a voucher to "pay" the car rental instead of providing the traveler's credit card information. It seems it appears only with one car rental provider.

I guess it is a customizing somewhere to change ? 

Could it be because we have something in the field "Direct Bill Account Number" in Travel Administration --> Manage Corporate Discounts --> Add Car Discount ?

Our goal is to always use the traveler credit card to pay the rental car.

Thanks in advance.

Regards

[KevinD]

@ChirstopheD I must preface my response by saying that Concur Travel isn't my full area of expertise. However, from what I read about Direct Billing, I think that is what is causing the issue. Direct Billing would be charging the reservation to an account your company has set up with that vendor rather than to a user's credit card. 

[ChirstopheD]

@KevinD Thanks for taking time to look at this. I agree direct billing is aim to pay centrally travel segments. But that's my point, we don't want direct billing for car rental, we want that the traveler pays at the car rental desk with their credit card. I'm not familiar with Concur travel customizing, this is why I can only guessing there is a setting somewhere to say what is the form of payment for that specific booking segment and provider. I'm looking for that setting.

Thanks.

Christophe

[KevinD]

@ChirstopheD there is a setting. I tried looking in your site, but you have 13 travel configurations. I looked at two of them and neither had direct bill set up for your car rental vendors. 

Is this for a specific country or group at your company? I looked at two US Travel Configurations and they do not have direct billing set up that I could see. 

[ChirstopheD]

@KevinD it is for The Netherlands and for SIXT

Thanks

[KevinD]

@ChirstopheD found it. Should be pretty easy to correct. I think you would just need to remove the direct billing number. There may be another setting to adjust as well to ensure the user's company card is used.

I would confer with Concur Support to make sure you take all the necessary steps.

[alaricstanhope]

Hi there,

I’ve encountered something similar when booking car rentals for a group trip. While I can’t speak to the specifics of your configuration, I’ve found that reaching out directly to the car rental provider can sometimes reveal hidden settings or workarounds that aren’t obvious in the system setup. For example, my friend recently used Peacock Rentals for a performance car hire, and what stood out was their straightforward process—no unnecessary vouchers or complications with payments. They allowed credit card payment directly at the time of booking, which streamlined everything. It might be worth checking if the provider in question offers a similar setup or has specific preferences for processing payments.

Best of luck resolving this!

[ChirstopheD · Accepted solution]

Hi,
We finally found the root cause, it was a mix of configuration in SAP Concur and one the Travel agency side !

As expected we had to remove the "Direct Bill Account Number" in Travel Administration --> Manage Corporate Discounts --> Add Car Discount on the dedicated car rental provider.

In addition, the TMC removed  a routine which added automatically the BN number in the PNR. This was implemented because apparently Concur was not able (in the past ?) to add the BN number during the booking process.

So now all is fine, no voucher anymore and rental cars are being charged to the employee's credit card !

Thanks for your suggestions.

Regards,

Christophe

@KevinD