@mkrijgsman this needs to be fixed by your company's travel agency. Here is the information I found on getting this corrected.
To resolve, please contact your TMC and ask them to review the Company level profile in their reservation system. Specifically they need to check for duplicate Special Service Request (SSR) lines in the Company profile and correct as needed.
This is what the travel agency needs to do in case they are not sure.
If you are the TMC :
You will need to check the customer's Company profile in the GDS for any duplicate SSR lines and remove any duplicate line(s) causing the issue.
To find which line is causing the issue, please copy over the company profile in the GDS. The line that returns in the error is the one that needs to be addressed. Each time you update, please remember to copy over the profile again to ensure the error is no longer returning.
Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
