Cancel Just Hotel in a reservation that also has air

[kbond]

I have a traveler that could not cancel just the hotel in an air/hotel booking.  Concur would not allow her to cancel just the hotel portion - she was to cancel the entire reservation.  She went directly to the hotel to cancel at that point.

What is a best practice to remove just the hotel from a current reservation that includes air and/or car?

[KevinD]

@kbond users should be able to cancel just the hotel from their itinerary. Without seeing what steps the user took, it is difficult to provide guidance. When they sign in and click Travel at the top of the screen, they will go to the Travel home screen. They should see their Upcoming Trips listed. If they click the trip name link, it opens the trip details. There should be an option to cancel here. However, this is how I've seen it work in the system, but we do have companies that change these settings and do not allow cancellations from within Concur Travel. This might be the case at your company. If you call your company's travel agency, they should be able to let you know if the site is configured for cancellations within Concur Travel.