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Occasional Member - Level 1

Can travel arrangers/assistants see unused ticket credits in Trip Library?

Hi, we have a large number of travel arrangers/assistants and it would be great if they could see unused tickets for their bookings.  Some of our arrangers book for 50 or more people  and they're not finding it easy to see what credits they may have available to use.  Same goes for guest travel - if a guest traveler has a ticket credit, they're having a hard time seeing it.  Is this something the Trip Library would show?


Thank you!

Community Manager
Community Manager

@KelseyMoon Unused tickets can be viewed. Your company's Travel Administrator needs to make them available. Once they do, users would see an Alert on the home page of SAP Concur letting them know they have an unused ticket.


Now, for travel arrangers...they won't be able to see unused tickets for all those they book for in one place. They would still need to switch users to see that user's unused ticket. 


Your travel administrator should work with your company's travel agency to make sure they are brining in the unused tickets correctly.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

Thanks, Kevin.  I'm the Travel Admin and the issue isn't so much seeing our own unused tickets - that's working very well - but with large departments who have multiple travelers.  It would be incredibly time consuming for a travel arranger/assistant to go through each and every profile to view who might have a credit available.  

What about for guest (non-employee) travelers?