Can't cancel the booked hotel

[amberku]

I tried to cancel the hotel, but after click "Cancel trip" then press "OK", page show as below.

We're Sorry...

We encountered an issue that prevented us from completing your request.

[KevinD]

@amberku I would check with your travel agency or the hotel directly to see if the cancelation went through or not. 

If not, then either one of those can do the cancelation.

[amberku]

@KevinD 

Could you please share an update after you checked with the travel agency or the hotel ?

Will the cancelation reflect back to Concur system?

I need to make sure the hotel canceled then I can continue to arrange my trip.

Thank you.

[daniel_flynn]

Hello, I am having the same issue cancelling a trip that contained a hotel reservation. When I look at the Marriott app it shows only the one reservation. When I look at the Concur reservation, I don't see a hotel listed. The record locator is HMAXRR that I am trying to cancel.

Thanks

[KevinD]

@daniel_flynn the best thing to do is call your travel agency first and if you want to double-check, call the hotel to make sure the reservation is canceled. 

I don't have any ability to check if your reservation was canceled or not.

[KevinD]

@amberku I think you misunderstood my response. I was saying that you should check with the travel agency or hotel. I don't have the ability to speak with your travel agency or call the hotel on your behalf.