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vacosta
New Member - Level 1

CARD DECLINED WHEN BOOKING A FLIGTH

I received an email saying that my card was declined but when I look at SAP Concur my itinerary is confirm. How do I change the billing card? 

1 REPLY 1
KevinD
Community Manager
Community Manager

@vacosta I'm not sure changing the card now would get the confirmed reservation ticketed. However, to change the card, log into SAP Concur. In the upper right corner, click Profile, then Profile Settings. From the next screen you come to, on the left hand side you will see several links. One of these links should say Credit Card. Click this. It will take you to the Credit Card section of your travel profile. Use the trash can to delete the current card. Then use the Add a Credit Card Link (in orange) to input the correct/updated card.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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