Booking not showing up

[509181]

Can someone assist with solution to why my recent bookings in Concur do not bridge over to my airline and hotel apps? I have refreshed my rewards programs and updated my apps. 
Called support and they were not helpful on determining issue. 

[cjmarimo]

Hello @509181 

When you say they don't connect with your applications, what do you mean?

Are these applications available in App Center of Concur and have you activated them?

BR,

cj

[509181]

I am referring to my apps for my airlines and hotel. When I booked travel previously for over a year now with Concur all my booking would show in the company apps that I booked. I am sure this was filtered through the rewards program for the airline, hotel, etc.  Now my booking do not show up in these apps and most times my rewards are not captured. 

[cjmarimo]

hello @509181 

In Concur, do you have the "Frequent-Traveler Programs" information from these providers registered in your profile?

For exemple, in my profile I have these:

                 on the black line there is my customer ID on each provider

[509181]

Yes, I have all programs saved and over a year up until now I have not had issue.  I have rendered my rewards and saved again and updated my hotel airline apps but this did not resolve the issue of my booking not bridging to airline or hotel apps.