Hi, occasionally, when users use Concur Online Booking, a specific/desired airline is not showing any flight options and when the users go directly to the the airline's website, they are able to see and book flights?
@CynthiaZ the only thing I can think of is that there is a travel rule set up that would prevent the airline from appearing in the search results. I can't say for sure without seeing your Travel Rules, so this is purely speculation on my part. 🙂
I have encountered the same thing with Air France several times, and there were no travel rules preventing it. It's super frustrating and undermines our travel department's credibility that we offer the same rates as the airlines. I send in examples, but by the time it is reviewed much, much later, the flight dates have passed and I'm told to report it again the next time it happens. It's possible that Air France isn't releasing all its inventory too, but without prompt replies when it occurs, there is no way to tell.