Airline not showing for some flights

[CynthiaZ]

Hi, occasionally, when users use Concur Online Booking,  a specific/desired airline is not showing any flight options and when the users  go directly to the the airline's website, they are able to see and book flights? 

Thanks! 

[KevinD]

@CynthiaZ the only thing I can think of is that there is a travel rule set up that would prevent the airline from appearing in the search results. I can't say for sure without seeing your Travel Rules, so this is purely speculation on my part. 🙂