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Occasional Member - Level 1

Lyft App Center Connection

Good afternoon, a coworker of mine is trying to connect Lyft to their Concur app, but because Concur is a single-sign-on application for us, they are having trouble doing so from the Lyft app. So instead, they are going into Concur (already logged in), going to the App Center, and clicking on Lyft. But the button to connect is grayed out. It's not grayed out on my account, so do you know why his would not be available?

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SAP Concur Employee
SAP Concur Employee

Re: Lyft App Center Connection

Hello,

 

There are two different types of applications in the App Center and Lyft has one of each.

  • User Connections: Individual employees can connect these to your SAP Concur solutions. The regular Lyft app is in this category - you can connect your Lyft account to Concur Expense. The App Center tab within SAP Concur filters User Connection apps by your SAP Concur products and your home location, so if you do not have Concur Expense or are not located in the US, you will not see the Lyft app in the App Center.
  • Enterprise Applications: Enabled by your administrator at a company-wide level. Lyft Business is one of these. Non-administrators will see the "Connect" button grayed out on Enterprise Applications like Lyft Business, which is what your coworker is seeing.

I would recommend that your coworker opens and connects to the regular Lyft app under Connections. If their location is set to outside the US and they can't see it, I'd recommend they: login to Concur using SSO, then in another tab, open the Lyft listing page on concur.com/app-center, then click "Login to Connect". This should bypass the filtering and redirect them to the in-product page where they can connect.

 

Hope this helps!

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Solution
SAP Concur Employee
SAP Concur Employee

Re: Lyft App Center Connection

Hello,

 

There are two different types of applications in the App Center and Lyft has one of each.

  • User Connections: Individual employees can connect these to your SAP Concur solutions. The regular Lyft app is in this category - you can connect your Lyft account to Concur Expense. The App Center tab within SAP Concur filters User Connection apps by your SAP Concur products and your home location, so if you do not have Concur Expense or are not located in the US, you will not see the Lyft app in the App Center.
  • Enterprise Applications: Enabled by your administrator at a company-wide level. Lyft Business is one of these. Non-administrators will see the "Connect" button grayed out on Enterprise Applications like Lyft Business, which is what your coworker is seeing.

I would recommend that your coworker opens and connects to the regular Lyft app under Connections. If their location is set to outside the US and they can't see it, I'd recommend they: login to Concur using SSO, then in another tab, open the Lyft listing page on concur.com/app-center, then click "Login to Connect". This should bypass the filtering and redirect them to the in-product page where they can connect.

 

Hope this helps!

View solution in original post