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Mrenola
New Member - Level 2

Concur Mobile App

My mobile app is not working. I’ve tried everything. Resetting password, deleting app and then reinstalling. Nothing seems to work. It works fine on my PC and even while using Safari on my iPhone. Need some help please.

2 Replies
fthomas
New Member - Level 1

Re: Concur Mobile App not working

The app suddenly started requesting a PIN over the weekend (I was previously permanently signed in).  I have reset the pin on the desktop site; reinstalled the app; de-registered and re-registered the device.  All to no avail.

SAP Concur Employee
SAP Concur Employee

Re: Concur Mobile App not working

 Hi @Mrenola  @fthomas 

Good day and Thank you for reaching out.

 

If you can kindly provide me with your login IDs and allow me to do a remote wipe from my end. This is to reset your mobile PIN. Once this is done, you can log in again to your Concur account on web, go to your Profile Settings >> Concur Mobile Registration page. Once I am done with the remote wipe, you will have an option to create a new PIN.

 

Please advise.

 

Regards,

AnnaDizo