For the last week or so, the mobile app has been opening in desktop mode rather than the mobile version. this means I cannot attach reciepts as the button is off screen.
I have reinstalled a couple of times but nothing has fixed it. Also not sure if related but the app will not login on a wifi conection, only mobile networks.
Hi @Simon1 ,
Can you provide me more details, like are you logging in via SSO in mobile? Does the issue happen on both iOS and Android devices?
I am using the Apple version with a complany SSO login. Just trying to log in now, the app requires the SSO everytime, does not like the wifi anymore, then also requires the Concur login as well. Seems there is an option deactivated somewhere, so if forgets saved usernames and does not open in mobile view. So i cannot attach my reciepts to expenses (the only thing I use)
@AnnaDizo Any update on this?
If Anna isn't able to provide additional assistance you will need to create a support ticket. It is the fastest and more effective way to address this issue.
Here are two ways to get support: