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ms-ecgaz1
Occasional Member - Level 2

"Add a car" option no longer showing when booking a flight

Previously when you booked a trip, you started with the flight, then had two options that showed "add a car" and "add a hotel." The "add a car" option is now gone. You can add the hotel to the trip but then have to book an entirely new trip just for the car. When you could do all three together, the rental car booking auto populated flight times as the pickup/dropoff times which was convenient. It also used to default to the airport for the flight destination. NOW you have to be careful because it defaults to your home airport since it won't allow you to attach the car rental to the flight. Very inconvenient, and also causes an additional $4 fee for a second trip booking just for the rental car.

2 REPLIES 2
tracyh312
Occasional Member - Level 3

I agree, very frustrating!  I tried to get answers about this at the Concur Fusion conference but there wasn't anyone who could give me a straight answer.  I have "heard" that there are still some things in development and it will be added back but others have told me that's incorrect. So, I have no idea.  

What I can tell you is that you CAN add a car to same booking but you must do it before you finalize the entire booking.  Towards the end of the process you should see the 
"add a car" link.  The other option (although inconvenient) is to book your air/hotel and then go back into "my trips" and then select "add car".  Is there anyone on the Concur side that can tell us is this option will return? I see no good reason why you would keep hotel but not car.  I thought this new UI was all about fewer clicks.  Unfortuantely, that is not at all what has happened.  It's more clicks and more maniupulating data.  Travelers are getting really frustrated with it!

KevinD
Community Manager
Community Manager

@ms-ecgaz1 are you talking about the Trip Search from the SAP Concur home page or are you talking about going through the flight booking, then having an option to add a car? 


Thank you,
Kevin
SAP Concur Community Manager
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