Why are airfare confirmation numbers not displaying?

[EATRAVEL]

When booking airline tickets, the confirmation number shows "See Details". Is there a way to view the confirmation number while you are still in the booking, instead of closing out the window and reopening it in trip overview?

[samasuraj]

Hi  @EATRAVEL 

Topic: Why are airfare confirmation numbers not displaying?

Please check the below. Hope this helps.

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The “See Details” label may appear instead of the airline confirmation number in the new Concur Travel booking interface.

Check:

1. Click See Details to check whether the airline confirmation number (PNR/record locator) is available.
2. If it is not displayed, complete the booking and navigate to Trip Overview > Trip Details.
3. Check the airline confirmation email or itinerary for the record locator.

The airline confirmation number may not be available until the reservation is created.

A PNR is different from an Airline Ticket Number.

There is no verified configuration setting that forces the confirmation number to display directly on the booking screen.

If “See Details” does not reveal, raise the issue with SAP Concur Support.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[EATRAVEL]

Thank you. That is how I am getting the confirmation number. Sometimes it does appear before the ticket is finalized. However, it is not consistent, and it is inconvenient to get the confirmation number. I was hoping there was another way to receive it without going out of the booking and going back into it.

[samasuraj]

Hi @EATRAVEL 

Topic: Why are airfare confirmation numbers not displaying?

Please check the below. Hope this helps.

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SAP Concur Travel – Airfare Confirmation Number

In the new Concur Travel experience, the airline confirmation number (PNR) may not consistently

appear during the booking process.

Check:

1. Click See Details to check whether the confirmation number is available.
2. If unavailable, retrieve it from Trip Overview after completing the reservation.
3. Report the inconsistent display to SAP Concur Support, including screenshots and booking examples.

There is no verified user setting that forces the confirmation number to display before completing the booking.

Currently, no confirmed alternative allows consistent viewing of the confirmation number without re-opening the trip.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@EATRAVEL does the confirmation number come from the TMC when they send the booking confirmation email to users?

[EATRAVEL]

The confirmation numbers are included in the Altour pdf emails that are sent to the traveler; however, under the old system, we were able to see the confirmation numbers as soon as the flight was reserved (before it was finalized) along with all the other important travel details (flight numbers, connecting airports, travel times, etc.). With the new system, we need to finalize the booking, exit the record, then click back into it via the overview tab. The new system adds a lot of extra steps that are not very convenient or efficient for Travel Assistants who book multiple travel itineraries on a daily basis.